TRAVEL AGENT– Dawn
PROPERTY/DESTINATION VISITED: El Dorado Royale Casitas, Riviera Maya, Mexico
WHEN YOU TRAVELED: May/2018
WAS THERE EVER A POINT YOU DIDN’T FEEL SAFE: Absolutely not! I felt safe at all times, and the service level was top notch!
AGENTS RATING: 5+ Stars
TYPE OF CLIENT RECOMMENDED FOR THIS PROPERTY: Adults that are looking for a quiet, romantic getaway with gourmet meals and top notch service. Perfect for a honeymoon, anniversary, wedding, birthday or family getaway.
FAVORITE PART OF MY JOB: Talking to potential clients about their particular perfect vacation
BACKGROUND: My name is Dawnie. I have worked at JetSet Vacations for less than 5 years; however, I have been in sales for 25 years working with clients. I just came back from an amazing 5 days at the El Dorado Casitas Royale. Let me begin by saying when we exited the Cancun International airport, we were greeted by Endless Tour representatives that took us to our hotel that was approximately 1 hour from the airport. The driver was very nice and accommodating. Then, we entered paradise! When we arrived at the resort, we were greeted by the bellhop with two glasses of champagne! They took our luggage right away and greeted us with big warm smiles. We got in a golf cart and they took us right to our room where we would find our luggage waiting for us. Check-in was a pleasure. We right away met our personal concierge who took care of us for the whole vacation including our bedding, the smell of our room, our towels and our dinner reservations. Never hesitation, always there to make our vacation a little more comfortable
Restaurants: There are so many to choose from. Mexican, Italian and Asian Cuisine. The portions are perfect and you can order everything and anything you like. You can eat anything from a hamburger to Surf and Turf, salads , fish, healthy selections, all fresh and the presentation was absolutely beautiful. You can sit outside and eat or sit inside and cool off and dine. If you don’t want to eat in any of the restaurants, you can order room service 24 hours a day which comes relatively quickly and has a widespread menu.
Pools: Each Casitas area has their own pool section with their own swim up bar and you can use any pool you like. You can also use the main pool at the El Dorado Royale where the music is fun and there’s water volleyball and water polo. The pools are all clean and checked daily. The chairs are comfortable and fresh towels are put out everyday. If you want to get out of the sun, you can use one of several Bali beds located in their own area of the resort.
Activities: You can use the bikes on your own or join the bike tour to see the whole resort and enjoy a little exercise. There are a few gyms on property so if you’re looking to exercise, there are plenty of machines and they are super clean. Kayaks and snorkel gear are always available and definitely worth a shot if you want to see some beautiful fish near the coral reef. Every night there is a band, a show and a circus for some entertainment.
Beaches: The beaches are kept very clean and very well maintained. There are always chairs available to lay in the Sun or a beach umbrella or Bali bed to get in some shade and enjoy the ocean breezes
Drinks: The liquor on property is Top Shelf and top-notch. The bartenders are all so nice and can make you anything you like.
Wi-Fi: Wi-Fi is free and works great anywhere on the property. You can make local and International phone calls from your room at any time free of charge.
“Our room was breathtaking and nicely decorated and clean. Big screen TV, cozy bed, fully stocked mini-bar and snacks that were replenished daily. We even chose our style of pillow with our concierge. There were two showers in the room, one private outdoor shower (which was amazing) and an indoor shower with a rain shower head. There was plenty of water pressure and a great experience! There was a private toilet and two sinks in our bathroom. The room was cleaned everyday and flowers were placed on our bed which made us feel very special!. When we would return to our room each evening, our bed was turned down and our slippers were placed next to our bed. They also sprayed our room with aromatherapy and the scent of our choice. The upper Casitas had a beautiful balcony with a bed, table and chairs which was perfect to sit and drink our coffee in the morning and to sit and relax after our fun days in the sun. The views of the ocean were beautiful! Overall, this was definitely a five-star Resort.”